So, clearly, there comes a time when we need to make a decision regarding our AWeber account. What many people may not realize is that AWeber provides a very interesting cancelation policy.
I definitely want to point out that AWeber is an awesome email marketing tool. I find it great because I own my own business. However, sometimes we all tire of things. We may even need something more advanced. Not to mention, sometimes we just need something cheaper.
There will always be alternatives out there. Although, I feel that AWeber is doing a pretty good job for me. But if it isn’t for you, then I want to walk you through the process of how to cancel your AWeber account now. I will also go over your options to get a refund. Let’s get moving!
How to Cancel Your AWeber Account
Okay, so the cancellation process is pretty much a plain dealing. All you need to do is follow these simple steps.
- First, you will need to log into your account.
- Then, you will look to your top right corner, hovering over your name. Then click on My Account.
- Underneath the Billing section, you will just click on the Close My Account button.
- There will be a red button pop-up that will advise you to click Continue to Cancellation.
- There is an optional survey that you can fill out if you want. Then, just click on the blue Next button at the very bottom.
- So, then you will click on the red No, Cancel My Account button. (That is of course unless you want AWeber to keep your data.)
- Finally, you will just enter your password and close your account.
So, clearly, these few steps are repetitious and perhaps even aggravating. However, it is still a very easy process. None of the buttons will mislead you in any way whatsoever.
It is important to realize that when you are on a pay by the month plan, you will need to contact customer support. This is how you will request a refund for any time that you did not use, but have already paid for. I want to note that refunds are decided on an account-by-account basis though.
I also want to let you know that your account will not close right away. This means you are free to use it until the end of your current billing period. During this time, if you change your mind, you can even reactivate it.
What Happens After I Cancel?
So, after you finish canceling your account, you will receive an email from the company. This email will include a link to download a backup of your account. This message will even include a list of your subscribers and messages in your account. In my opinion, this is pretty important to have on hand.
What About Refunds?
Although there is no clear refund policy on their website, you can certainly contact customer support to get some clarification regarding this issue. So, basically, you will contact support and request a refund. This will be valid for the time you have already paid for. Of course, AWeber will evaluate your refund request on their case-by-case basis.
In my opinion, I honestly believe that AWeber has one of the most awesome support teams out there when it comes to an email marketing tool. Plus, I never hear any stories of the company not giving refunds for legitimate cases.
The Bottom Line
So, you can definitely cancel your account and save money. However, in my opinion, there is an awesome way that you can still use this service after you cancel it. Canceling your AWeber account is not going to be a hassle. After all, canceling literally takes you less than five minutes to complete. Additional time will depend on whether you need to contact support or not.
I would hate to see you lose out on all the awesome features that this company has to offer you. So I want to recommend to you an affordable way to keep your service. Plus, you will get to enjoy all of those amazing automation features.
With features like the campaigns, they offer for you to drag and drop and automate your emails. I know this has come in handy for me time and time again. Plus, I know with AWeber, I don’t have to worry about my emails going to the spam folder in my client’s email. And I don’t know about you, but I don’t want to miss out on the awesome app integration that they help you in accomplishing.